Customer Care
Regular customer follow-ups: Conduct quarterly/annual equipment status inspections, establish customer profiles, and record service history and equipment health data. Satisfaction guarantee: Set up a dedicated complaint handling line, commit to resolving issues within 48 hours, and submit a satisfaction evaluation form after the service is completed.

  • 12

    month

    Free Repair

    Free repair within the boiler's warranty period
  • 30

    min

    Consulting

    30-minute technical consulting reply
  • 24

    hour

    Dispatch

    24-hour engineer dispatch
  • 365

    day

    Service

    365-day no-holiday service request acceptance